heartlandgifts web store FAQ section

Both gourmet mix companies are licensed and the mixes are made in commercial grade facilities. The Gourmet Cupboard--Based out of Texas and is a mother and daughter owned business. The mixes are handmade and packaged in heavy duty food safe plastic bags. The ingredients can be given to you on request for each product as well as any nutritional information you need.

Since the holidays are approaching fast, we recommend you order as soon as possible. The gift items can be ordered up until December 10th for UPS Ground and December 1st for USPS Priority and First Class. All handmade candles, bath and body products, handpainted baskets, etc... MUST be ordered before Thanksgiving to be shipped by Christmas. Almost all of these items are made to order and it does take some time. If you order anything after these dates I CANNOT GUARANTEE that you will receive them in time for Christmas.

We will combine the shipping and send your entire order via UPS in these instances. The products that are excluded in this are products from Country Charm Scents, Kondash Kreations, The Gourmet Cupboard, Creative Scentsations, Letters By Design and any other products listed under the handmade categories. These will have to be sent separately.

We do require a confirmed Paypal address and will only ship to the address given in the Paypal payment. There will be exceptions to this but on orders of $15.00 or more we will require the confirmed address regardless. We are now entering the busy shopping season so we will not be accepting Paypal UNLESS it is confirmed. You may choose to pay via money order or check but your order will not be processed until the payment has cleared.

Our products range from small items to very large pieces of furniture so to make it fair to both parties, we have several different prices for our shipping. When combining we will always start with the highest shipping and go from there. We do not make a profit off our shipping, in fact most items have a minimum of a $10.00 shipping charge from our supplier so there are many products that fall drastically below that shipping price so we are actually losing money on shipping. We want to provide our customers with a pleasant shopping and shipping experience so we feel that shipping must be reasonable.

Yes we do but only on gift items. Handmade gourmet mixes, candles, bath and body and crafts are excluded. Rush Delivery will be through DHL and the minimum shipping charge is $20.00 even if it's a $5.95 item. In this case, the more you order, the more value you get for Rush Delivery. Shipping deadline for Rush Delivery is DEC 19. For Rush Delivery we only accept Paypal payments to a confirmed address. All non-confirmed Paypal will not be accepted. We cannot accept checks or money orders with Rush Payments due to time constraints. If you would like Rush Delivery, please place order BUT DO NOT IMMEDIATELY PAY. We will send you a Paypal invoice with correct shipping (we will need for you to put your Paypal address into the notes area of the checkout). If you have any questions please contact us.